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Questions & Answers

Questions & Answers for Customers

How can I buy PIPPA&JEAN jewellery?

It's very simple: PIPPA&JEAN is a united community that builds its success on social networking and collegiality. Our Style Coaches recruite new customers within their social network. And together, WE build a strong community. To register, click the link! 

How can I register?

Anyone can register with PIPPA&JEAN. The only requirement is a valid email address and a password, and then you can immediately access our jewellery collection in our Online Boutique.

How to care for and clean your jewellery?

We have summarised important Tips&Tricks for you on how to take care of your jewellery, so that you have many unforgettable moments with your PIPPA&JEAN jewellery:

  • Perfume, hairspray, and body lotions may corrode precious stones, surface finishes, and decorative beads. Please put on your jewellery last!
  • Storing your jewellery pieces separately prevents scratches and tarnishes. 
  • Do not wear rings and other jewellery pieces doing household chores, garden work, or playing sport.
  • Sea water and chlorine water, as well as strong UV rays (e.g. for decorative beads) are like poison for your jewellery.
  • Even though it is difficult: Please remove the jewellery before going to bed.
  • Clean your jewellery regularly after wearing it. Soapy water (for jewellery without stones) and soft cloth are suitable.

How do I get support or further information about PIPPA&JEAN?

You can reach our Customer & Style Coach Happiness from Monday to Friday in the below timing: 

Monday 08:00 – 17:00

Tuesday 09:00 – 17:00 

Wednesday 13:00 – 17:00

Thursday 09:00 – 13:00

Friday 09:00 – 17:00

at the following service number +49-69-945 493 70 (German and English). If you live in Austria, you can contact us under this number: +43 720 7757 16.

How do I return or exchange items?

PIPPA&JEAN grants you an unrestricted return right within 14 days after receipt of transmission.

What kind of shipping options does PIPPA&JEAN offer? 

The shipping costs for orders with a shipping address in Germany are between 0.90 EUR and 6.90 EUR, depending on the order volume and type. Starting at 150 EUR, we ship your order free of charge, but only within Germany. For more information on our shipping methods and processes for all the other countries we operate in, click here.

What payment methods does PIPPA&JEAN accept?

PIPPA&JEAN accepts the following secure payment methods:  

  • Credit Card 
  • Direct debit 
  • PayPal
  • Instant transfer 

Here you can find all the information on our Standard Terms and Conditions.

What kind of company is PIPPA&JEAN?

PIPPA&JEAN is a German GmbH based in Frankfurt am Main (Disclaimer).

Do you have any questions about becoming a Style Coach or hosting a Style Party?

Here you can find all the information on how to become a Style Coach and on how to host a Style Party.


Questions & Answers for Style Coaches 


PIPPA&JEAN is a German GmbH based in Frankfurt am Main. We are a social selling community whose vision it is to women to lead self-determined lives. PIPPA&JEAN Style Coaches showcase jewellery, accessories, and other lifestyle products at exclusive Style Partys and in their personalised Online Boutiques. PIPPA&JEAN takes care of the rest - from training, sourcing, storage, and invoicing to delivery. In doing so, we proudly uphold our core values based on "Initiative", "Quality" and a "Do Good" attitude. Our vision is to encourage more than 100.000 women to become successfully independent entrepreneurs and fulfill their dreams.   

What does it mean to be a PIPPA&JEAN Style Coach and what does a typical day look like? 

As a Style Coach, you showcase our jewellery and accessories at so-called "Style Partys" and you present your business in your personalised Online Boutique, which PIPPA&JEAN creates for you. You can either work part-time or full-time and the best part is, you decide how much time you want to invest in your business! We support our Style Coaches with intensive training materials and workshops so that they can make their dreams come true, regardless of how much they earn. We invest time and quality in supporting all our Style Coaches. 

How much time do I need to invest in my business? 

You determine how much time you want to invest! That's what makes PIPPA&JEAN so brilliant. The business opportunity as a Style Coach is set up in such a way that you can be flexible and still have time for family and leisure activities. Part-time or full-time, 1 hour or 40 hours a week - anything is possible. 

How do I start at PIPPA&JEAN? 

All you need to start your PIPPA&JEAN business is a Starter Set. You can choose between Basic Package for 49 EUR and Product Package I for 200 EUR or Product Package II for 400 EUR. 

Are there any other expenses that occur? 

If you register between the 1st of July and the 31st of December, there will be no service charge for the upcoming calender year. Starting from the second calender year onwards, the regular annual service charge is 49 EUR for the use of your personalised Online Boutique. Apart from that, you will have no other fixed expenses!

Is there a minimum on sales that I need to achieve?

No, PIPPA&JEAN doesn't expect a minimum sales turnover.

How can I retrieve my Starter Set investment within the 30 day trial period? 

Most of our Style Coaches earn their money back within the first 30 days, simply by launching their business and sharing it with friends, family and acquaintances. Based on the provision earned on each jewellery piece sold, you will get your investment for the Starter Set back in no time.  

Can I return the Starter Set? 

We want you to be successful! That's why you can return your Starter Set within the first 30 days and get your money back if you are not 100% satisfied. With one condition of course, that the jewellery has not been worn or damaged in any way. 

How much can I earn on average as a Style Coach? 

As a Style Coach, you earn 20%-35% commission on your sales. That means you can earn 100-150 EUR per Style Party (duration: approx. 3-4 hours). Additionally, you receive a regular discount of 20% discount on all your orders. 

We will help you build up your own sample collection quickly. During the first 90 days – the so called „Take-Off Phase“-  you can earn up to 1750 EUR as a Jewellery Bonus. Furthermore, you will earn a monthly Jewellery Bonus and marketing material bonus based on your sales.

Additionally, you have the opportunity to qualify for our fantastic Incentive Trips and Gifts. If you are interested in building up your own team, you will also profit from the sales of your team members. The amount depends on your remuneration level (5-17%).

Therefore, based on the Style Partys you have organised, it is possible to earn a monthly salary of 200-2000 EUR and, depending on the size of your team, between 500 and 10,000 EUR per Month. 

 How do I receive PIPPA&JEAN jewellery for presentations? 

There are various ways you can get a hold of our jewellery:

  1. As part of your Product Package I or II.
  2. By buying jewellery pieces with your 20% discount.
  3. If you work hard in your "Take-Off Phase", you will be rewarded with free jewellery. 
  4. Through your monthly Jewellery Bonus that you earn, based on the sales you have made. 
  5. You also have the opportunity to create a Wish List and borrow jewellery. 

How will I get paid as a Style Coach? 

We will transfer your commission directly onto your bank account on the 10th of every month.

To whom can I sell PIPPA&JEAN jewellery & accessories? 

You can sell PIPPA&JEAN jewellery and accessories in all countries where we operate. Normally, our Style Coaches start by promoting and selling to family, friends, acquaintances, and in their social networks (online and offline). Further contacts result from social media marketing, your personalised Online Boutique (Contact Booster!), and local cooperationen (e.g. Hairsalons, Cosmetic salons, Boutiques...).

What kind of shipping options does PIPPA&JEAN offer? 

The shipping costs vary depending on the order and to which country the jewellery is shipped. For more information on our shipping methods and processes, click here.

Do I automatically get a Sponsor/Mentor?  

If you do not know any Style Coaches, we will establish contact with a Style Coach near you. Your new Style Coach will then be your personal Style Coach and support you in starting your own successful business.

Can I be successful if I only sell online?  

Yes! You can become successful by only selling online. However, our successful Style Coaches combine both methods: Online activities as well as personally selling at Style Partys. Therefore, we recommend that you have an opening event where you inform your friends and acquaintances about your new jewellery business. This way, you establish your first customer base. Our successful Style Coaches set new goals every day to optimise and promote their business on Facebook and other social media networks. 

Do I have to recruit new Style Coaches or build my own team?  

You get to decide if you want to be a team leader and build your own team. We recommend team building if you aim for a passive income and if you want to make PIPPA&JEAN your main profession.

Is there a territorial protection for Style Coaches? 

No. You can work in all countries where PIPPA&JEAN officially operates.   

Is PIPPA&JEAN a direct distribution company? How does this company differ from other direct selling companies? What is social selling?

No, PIPPA&JEAN is NOT a direct distribution company, NOT a network marketing company, and NOT a party planning company. PIPPA&JEAN is proud to be different. We combine the advantages of the internet, traditional direct selling, home selling and eCommerce. We provide our business partners („Style Coaches“) with their own personalised Online Boutiques. The entire ordering process - from shipment, payment through to returns operate directly through PIPPA&JEAN. The Style Coach receives a 25%-30% commission for every order placed in their Online Boutique.

In addition, we have composed an excellent training programme which will guide each and every Style Coach while they fulfill their goals and support them in becoming independent entrepreneurs.  

Is PIPPA&JEAN a multi-level marketing business (MLM) or a pyramid system?

NO, our business model differentiates from other multi-level marketing companies. We don't pay commission for recruiting new business partners, there are no auto-shipments and we don't sell primarily to Style Coaches but rather primarily to end customers. If you want to build and manage your own successful team of Style Coaches in the long term, you earn commission based on the sales of your team members for your services of training and supporting the Style Coaches.

Can I work part-time as a PIPPA&JEAN Style Coach?

PIPPA&JEAN allows you to either work part-time or full-time. You decide independently! Our goal is to support you professionally with trainings, seminars, marketing materials, and all the tools you need to become a successful Style Coach. It doesn't matter if you want to earn 500 Euro or 5000 Euro every month. 

Who do I contact if I have any questions about PIPPA&JEAN? 

You can reach our Customer & Style Coach Happiness team at info_eu@pippajean.com 

How can I buy PIPPA&JEAN jewellery as a new customer and how can I register?

It's simple: register as a member of the PIPPA&JEAN community, free of charge and without any obligations. All you have to do is choose a Style Coach near you and off you go! To register click here!  

Why do I have to register as a customer? 

Basically, we want to support our customers in the best way possible. For this to work, we need to find a Style Coach near you so you can receive all the support you require. That is why we require your information.